AMLOSE232 - Lead Operations Support Engineer

Job Description

AMLOSE232 - Lead Operations Support Engineer

AMLOSE232 - Lead Operations Support Engineer

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Job Title – AMLOSE232 - Lead Operations Support Engineer

Client – S&P Global

Office location: - Canada, (Need someone from East coast), Onsite

Type: Fulltime with Altimetrik.

Description

Candidates need to be strong in Java +AWS : don’t network enginerr profiles

Need to debugging skills looking at thread dumps / memory leaks / DB slowness etc.

Experience

Required Skills & Qualifications:

• L1 & L2 Support: Minimum of 8+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
• Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.
• Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.
  
  

• Deep understanding of cloud-native application support in AWS.
• Expertise in application monitoring tools (e.g., AWS CloudWatch, Splunk, and Datadog).
• Strong troubleshooting and RCA skills, especially in production environments.
• Familiarity with common troubleshooting methodologies and tools for cloud infrastructure.
• Proficiency in scripting or automation using tools like Python, Bash, YAML, and Terraform is a plus.
• Understanding of Java: Ability to understand, troubleshoot, and diagnose issues in Java-based applications or platforms, especially in a cloud environment.
• Problem-Solving & Troubleshooting:
• Ability to effectively diagnose and resolve complex technical issues with cloud-based infrastructure and applications.
• Analytical mindset with a strong ability to apply logical problem-solving skills under pressure.
  
  

• Strong leadership and mentoring capabilities.
• Excellent verbal and written communication skills for working with both technical and non-technical stakeholders.
• Attention to detail and a proactive approach to identifying and solving problems.
• A strong sense of ownership and accountability for the stability and reliability of production systems.
  
  

• This position requires the flexibility to work in rotating shifts to ensure 24/7 support
• coverage, including nights, weekends, and holidays as required
  
  

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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