Application & Support Engineer

Job Description

<h3>Job Description</h3><p>Job Description<p>Salary: <br /><p>A confidential organization in the electromechanical products sector is seeking anApplication & Support Engineer to join its technical team. This role provides advanced application guidance, hands-on troubleshooting, and engineering support for customer projects and internal product evaluations.</p><p>The successful candidate will work closely with cross-functional teams and will handle a mix of technical inquiries, product testing, and structured root cause analysis. This position requires on-site presence several days per week for hands-on evaluations and collaboration.</p><p>Key Responsibilities</p><p>Application Support & Engineering<br /> Review technical requirements and recommend appropriate system configurations<br /> Support customers with integration questions, mounting considerations, load and duty-cycle assessments, and application-specific challenges<br /> Provide clear, accurate, and timely technical guidance to both internal teams and external users</p><p>Technical Troubleshooting<br /> Conduct hands-on testing, inspection, and teardown of products to identify failure modes<br /> Perform structured root cause analysis (e.g., 5 Whys) and propose corrective and preventive actions<br /> Document findings and contribute to continuous improvement activities</p><p>Customer Support<br /> Respond to technical inquiries within defined timelines<br /> Provide guidance on installation, wiring, system compatibility, and operational considerations<br /> Deliver support that is clear, actionable, and well-structured</p><p>Product & Project Assistance<br /> Review customer drawings, specifications, and requirements<br /> Support technical aspects of new projects, customized solutions, and internal development work</p><p>Documentation & Reporting<br /> Create and refine technical documents, installation guides, troubleshooting materials, and FAQs<br /> Maintain detailed case notes, test reports, and technical records</p><p>Internal Collaboration<br /> Coordinate with support, quality, logistics, and engineering teams to resolve technical cases and share insights</p><p>Qualifications</p><p> Diploma or degree in Mechanical, Electrical, Mechatronics, or related engineering discipline<br /> 2+ years in technical support, applications engineering, or product support<br /> Strong understanding of electromechanical systems and low-voltage components<br /> Ability to read and interpret drawings, schematics, wiring diagrams, and technical documentation<br /> Experience with diagnostic tools (e.g., multimeters, test equipment)<br /> Familiarity with CAD software (e.g., SolidWorks) or basic <span >programming/microcontroller</span> platforms is an asset<br /> Experience with structured root cause analysis</p><p>Technical & Software Skills</p><p> Comfortable working within CRM/ERP environments<br /> Strong technical writing and documentation skills</p><p>Personal Attributes</p><p> Excellent communication skills, both written and verbal<br /> Analytical and structured approach to troubleshooting<br /> Organized, detail-oriented, and disciplined in documentation<br /> Customer-focused communication style<br /> Ability to manage multiple tasks with clear ownership<br /> Collaborative, proactive, and comfortable working across teams</p><p>Work Environment</p><p> Hybrid role with required on-site days for hands-on product testing and cross-team collaboration</p><p>What This Role Offers</p><p> Competitive compensation<br /> Opportunities for technical growth and exposure to a wide variety of applications<br /> A role where engineering insight directly influences product quality and customer outcomes</p></p></p>