Bilingual Customer Service Representative

Job Description

<b>Start Date: January 19, 2026<br></b>
<b>Number of Positions: 8</b><b><br></b>
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<b>Bilingual Customer Service Representative (Banking)</b><br>
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Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Halifax with paid training, flexible hours, and potential for extension or full-time hire. Ideal for contact center professionals with strong communication skills in English and French.<br>
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<b>What is in it for you:<br></b>
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<br>• Hourly salary of $24.88.<br>
<br>• 12-month contract with the potential for permanent employment.<br>
<br>• Full-time position: 37.50 hours per week.<br>
<br>• Weekly rotating schedule to support customers across multiple time zones.<br>
<br>• Start times rotate within established hours of operation.<br>
<br>• On-site work on Tuesday and Wednesday.<br>
<br>• Remote work on Monday, Thursday, and Friday.<br>
<br>• Monday to Friday: 8:00 AM – 12:00 AM.<br>
<br>• Saturday and Sunday: 9:00 AM – 9:00 PM.<br>
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<b>Responsibilities:</b><b><br></b>
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<br>• Handle complex customer service requests accurately and efficiently at the first point of contact.<br>
<br>• Provide clear and comprehensive information on Canadian retirement and investment products.<br>
<br>• Support clients in completing forms and meeting policy-related requirements.<br>
<br>• Use multiple administrative systems to respond to requests according to service standards.<br>
<br>• Respond professionally to inquiries by phone and email.<br>
<br>• Identify recurring client concerns or issues and recommend process improvements.<br>
<br>• Propose solutions within established guidelines and initiate exceptions when needed.<br>
<br>• Ensure confidentiality and protect personal information.<br>
<br>• Stay up to date on products, policies, and procedures to deliver accurate service.<br>
<br>• Meet performance expectations in productivity, accuracy, and service excellence.<br>
<br>• Participate in team collaboration and contribute to a positive customer service culture.<br>
<br>• Process client transactions when required.<br>
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<b>What you will need to succeed:<br></b>
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<br>• High school diploma.<br>
<br>• 2+ years of experience in administrative work and customer service.<br>
<br>• Previous customer service experience in a contact center, retail environment, or service industry is considered an asset.<br>
<br>• Previous experience in a contact center is considered a strong asset.<br>
<br>• Technical support and troubleshooting experience is considered an asset.<br>
<br>• Bilingual in French and English to support clients in both languages.<br>
<br>• Customer service skills with a strong focus on client satisfaction and problem resolution.<br>
<br>• Ability to establish and maintain positive relationships with clients.<br>
<br>• Strong analytical and problem-solving skills.<br>
<br>• Great attention to detail and a high level of accuracy.<br>
<br>• Ability to manage multiple tasks and priorities in a fast-paced environment.<br>
<br>• Ability to work independently or as part of a team.<br>
<br>• Ability to adapt to changing client needs and evolving business processes.<br>
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<b>Why Recruit Action?</b><b><br></b>
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Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.<br>
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# MFCJP <br>