Collections Specialist & Lease Administration Assistant

Job Description

<p><b>Background:</b></p><p>Dilawri Leasing is the in-house leasing & financing division of Dilawri Group of Companies. Dilawri Group of Companies is Canada's largest automotive group, with 85 franchised dealerships that represent 38 global brands in Canada and the US. Our dealerships in Canada are located in Toronto, Montreal, Calgary, Regina and Vancouver. Dilawri is a family-owned company which has been in business since 1986 with +4,000 employees.</p><p><br></p><p><b>Position Summary:</b></p><p>Reporting to the Senior Collections Specialist, the <b>Bilingual (English & French) Collections Specialist & Lease Administration Assistant </b>based in Montreal, QC is responsible for managing outstanding client balances, maintaining accurate account records, and ensuring timely follow-up to maximize recovery of past-due amounts. This role will also provide ad-hoc assistance in respect of administration tasks relating to the QC-based portion of the lease portfolio. This role requires excellent communication skills, attention to detail, and the ability to work closely with clients and internal teams under the direction of a supervisor. This position is full-time, 40 hours per week but offers the flexibility of a hybrid home/office work arrangement.</p><p><br></p><p><b>Responsibilities:</b></p><ul><li>Place all required collection calls.</li><li>Prepare and send all required collection correspondence.</li><li>Follow up diligently on all outstanding accounts receivable balances.</li><li>Ensure that the company collection policy is enforced.</li><li>Assist in the preparation of payment plan agreements.</li><li>Ensure that all credit and collection history, returned payment invoices and any miscellaneous invoices or credit notes are filed in the customer lease file and notes made in the system.</li><li>Assist in the preparation of required repossession documents.</li><li>Complete all bankruptcy claim forms. </li><li>Prepare all documents for legal counsel/ collection agency when required to enforce collection or return of company assets. </li><li>Co-ordinate proper documentation and collection of lease end deficiencies.</li><li>Reconcile customer accounts as required. Answer customer queries as required.</li><li>Maintain an up-to-date listing and status of all bad debt write offs and legal files in the bad debt receivable.</li><li>Ensure all impounded vehicles are picked up by the client or released to the company.</li><li>Assist with the follow up on all overdue lease expiries.</li><li>Assist with the insurance renewals and total loss claims</li><li>Prepare the repossession files and assist with repossession of all uninsured vehicles </li><li>Perform other administrative tasks as required, including account maintenance, reconciliation, and file management.</li><li>Provide regular support & assistance in respect of the ongoing administration & lease-end related tasks associated with the QC-based portion of the customer lease portfolio.</li></ul><p><br></p><p><b>Education:</b></p><ul><li>Bi-lingual French and English (fluent in both) is required.</li><li>High school diploma (min.)</li><li>University or College designation considered an asset.</li></ul><p><br></p><p><b>Work Experience:</b></p><ul><li>Minimum +3 years of relevant collections work experience.</li></ul>