Corporate Account Manager

Job Description

Corporate Travel Account Manager

The Corporate Account Manager is responsible for managing and growing relationships with corporate clients, ensuring high levels of client satisfaction, and delivering customized travel solutions that meet the needs of business travelers. This role involves working closely with travel coordinators, procurement teams, and executives to streamline travel programs, negotiate contracts, and provide ongoing support.

Full Time position- Mon-Friday – In office position

Key Responsibilities:

Client Relationship Management:

• Business Development with new corporate accounts through lead generation/trade shows/networking.
• Serve as the primary point of contact for assigned corporate clients.
• Develop strong, long-term relationships with key decision-makers and stakeholders.
• Conduct regular account reviews and performance meetings.
• Renew Contracts when applicable
• Manage RFP process from start to finish
• Weekly sales reports to clients.
• Manage Account Growth & Retention:
• Cold Calling Accounts in person and via phone and visiting accounts when required

Travel Program Management:

· Analyze client travel patterns to recommend cost-saving strategies.

· Assist in the development and implementation of corporate travel policies.

Reporting, Analytics and Industry Trends

· Use data to identify trends, challenges, and opportunities for improvement

· Stay informed on travel industry developments, airline contracts, and technology tools.

Problem Solving & Support:

· Act as an escalation point for any issues or disruptions in travel services.

· Coordinate with internal departments to resolve client concerns quickly and effectively.

In Office Support:

• Communication Coordination: Preparing meeting agendas, taking minutes, preparing correspondence – internally and externally, running reports etc.

Qualifications: Business, Hospitality, Tourism, or a related field experience.

· TICO Certified

· Microsoft/Excel/Word proficiency

· 3–5 years of experience in account management, preferably in corporate travel or hospitality.

· Strong communication, negotiation, and interpersonal skills.

· Proficiency in travel management systems (e.g., GDS, OBTs) and Microsoft Office Suite.

· Excellent organizational and time-management abilities.

· Ability to analyze data and create strategic recommendations.