Job Description
Job Description
Job Description
LOCATION: 75 Horner Ave., Unit 3, Toronto, ON, M8Z 4X5. Intersection Gardiner / Islington
THIS IS "IN OFFICE" POSITION, NOT A REMOTE.
EXCELLENT ENGLISH VERBAL and WRITTEN COMMUNICATION SKILLS IS A MUST.
New Line Plumbing Inc is a trusted plumbing company that specializes in providing top-notch plumbing services for high rise condo buildings. With years of experience in the industry, the company has developed a deep understanding of the unique challenges that come with plumbing in high rise buildings.
Responsibilities:
Receive Incoming Calls: Handle incoming calls from clients, gather and record detailed information about plumbing issues, and provide initial assistance or guidance.
Respond to Emails: Check and respond to emails promptly, addressing client inquiries, scheduling requests, and other communication effectively.
Create Jobs in Dispatch System: Enter job details accurately into our system, ensuring all relevant information is documented for scheduling, billing, and tracking purposes.
Schedule and Dispatch Jobs to Plumbers: Coordinate with plumbing technicians to schedule appointments based on availability, urgency, and job requirements.
Collaborate with Other Teams: Work closely with teams to ensure seamless communication and workflow coordination.
Manage Plumbing On-Call Schedule: Organize and maintain the on-call schedule for plumbing technicians, ensuring coverage for emergency situations.
Follow Up on Jobs Needing Quotes or Continuation / Completion: Monitor jobs that require quotes or ongoing work, follow up with clients, and provide updates as necessary.
Create Schedules for Larger Projects: Create schedules and timelines for bigger plumbing projects.
Familiarize Yourself with Building and Management: Gain knowledge about various building structures and management practices to better understand clients' needs and provide informed solutions, establish rapport with building administrators.
Order Parts: Coordinate with suppliers to order necessary parts and materials for jobs.
Collect Worker Orders and Cross-Reference with Jobs in dispatch System: Gather worker orders, cross-reference with job requirements, and upload data to the system.
Coordinate with Building Management: Liaise with building management when scheduling jobs that require building shutdowns, ensuring smooth coordination and minimal disruption to building operations.
Provide Brief reports to management on work done during day / week.
Other office duties such a filing, record keeping, organizing
Qualifications:
EXCELLENT English Language communications and courtesy on the phone
Flexible with Hours: Willingness to work flexible hours, including evenings, and weekends if needed.
Problem-Solving Skills: Ability to think critically, solve problems efficiently, and make decisions under pressure.
Customer Service Oriented: Strong customer service skills with a focus on delivering exceptional experiences to clients.
Think Outside the Box: Ability to innovate, find creative solutions, and adapt to changing situations.
Reliable and Dedicated: Dependable and committed to performing tasks accurately and efficiently.
If you are a proactive individual with a strong work ethic, excellent problem-solving abilities, and a dedication to providing top-notch customer service, we encourage you to apply for the Dispatcher position at New Line Plumbing.
Company Descriptionwww.newlineplumbing.ca
Intersection Gardiner / Islington
Company Description
www.newlineplumbing.ca\r\nIntersection Gardiner / Islington