Customer Service Representative (CSR) Billingual

Job Description

Job Description

Job Description

Salary:

What you will do

• Act as a front-line contact for customer inquiries, both internal and external.

• Manage orders from entry to delivery, including coordination with scheduling, pre-press, production, and shipping teams.

• Review and verify purchase orders to ensure pricing and specifications match estimates.

• Communicate with sales reps and internal departments to provide accurate, up-to-date information.

• Track orders and follow up proactively to ensure on-time delivery.

• Prepare customer invoices and manage requests for documentation such as certificates of conformity

• Resolve customer concerns professionally and escalate issues when necessary.

• Maintain accurate customer data and pricing within internal systems.

• Participate in daily scheduling meetings and initiate pre-production meetings when needed.

Your Profile

• DEC or bachelors degree in administration or a related field.

• 2 to 5 years of experience in a similar customer service or coordination role.

• Fluent in French and English, both spoken and written. (English proficiency is essential for communication with our English-speaking clients.)

• Strong ability to collaborate across departments and engage with multiple stakeholders.

• Proficient in the Microsoft Office Suite (Word, Excel, Outlook, etc.).

• Experience in a manufacturing, printing, or logistics environment is a strong asset.

• Familiarity with order entry and invoicing systems (e.g., Label Traxx or similar software) is a plus.

Your Profile

• Exceptional organizational skills, with strong attention to detail and adaptability.

• Excellent interpersonal, negotiation, and influencing skills.

• Able to work independently with efficiency, accuracy, and minimal supervision.

• Skilled at managing multiple priorities and meeting tight deadlines.

• Responsible and exercises sound judgment in decision-making.

• Comfortable handling challenging customer interactions with professionalism.

• Strong verbal and written communication abilities.

• Flexible and able to adapt quickly to change in a fast-paced environment.

• Strong analytical, problem-solving, and decision-making skills.
• Good visual acuity and ability to differentiate colors (important for print-related tasks).

Why
Join Us?

Our vision is to transform the packaging industry by consolidating key players, investing in technology, and creating a respectful, stimulating, and dynamic work environment.

If this position interests you, apply today by sending us your resume!

Please send your resume in English and in French- thank you!