Customer Success Manager

Job Description

<p><h3>Responsibilities</h3><ul><li>Build relationships with current clients and help them maximize their use of Irwin.</li><li>Growing and retaining our customer base through value-adds and trusted advisorship.</li><li>Onboard our customers successfully, making them masters of the Irwin platform.</li><li>Constantly communicating with customers to deliver value and inform them on new product releases.</li><li>Work cross functionally within the company to communicate with all stakeholders in customers' success.</li><li>Manage all reporting about the health of customers' accounts.</li><li>Identifying opportunities or issues within the product based on customer feedback and empowering the product team with this information.</li></ul><h3>Who You Are</h3><ul><li><b>Bachelors Degree required.</b></li><li>3-5+ years of experience in customer success as a quota-carrying independent contributor role.</li><li>A passion to drive the business forward via expansion and retention revenue (NRR).</li><li>The ability to build strong relationships with customers, understanding & anticipating their needs while understanding their pains.</li><li>High energy with a hands-on approach combined with the capacity to think strategically in a fast-paced, dynamic environment is required.</li><li>Outstanding persuasive verbal and written communication skills are required.</li></ul><h3>Nice to haves</h3><ul><li>Experience in either an investor relations role at a public company, investor relations consulting role developing and executing an IR strategy, corporate access, sales & trading or CS / Sales of a capital markets-related technology products.</li><li>Experience using investor relations and financial data platforms for investor targeting, shareholder monitoring, activity tracking, and financial reporting / modeling.</li></ul><h3>What's In It For You</h3><p>At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means :</p><p>Contributing to a firm with over 40 years of consecutive growth, named a by Glassdoor and led by a top-rated .</p><p>Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and companywide wellness days.</p><p>Flexible work accommodations. We value work / life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.</p><p>A global community dedicated to , , and , where collaboration is always encouraged, and individuality drives solutions.</p><p>Career progression plans with dedicated time each month for learning and development.</p><p>Employee-led that align with our DE&I strategy and are wholly supported by Executive Management.</p><p>Learn more about our benefits .</p></p>
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