Experienced Service Advisor

Job Description

Job Description

Job Description

Where Integrity Drives Every Interaction

Oakville Nissan is seeking a dedicated and experienced Service Advisor to join our high-performing Fixed Operations team. As a flagship, newly renovated facility—the only one of its kind in Canada—we are committed to delivering an elevated service experience built on trust, transparency, and expertise. We’re looking for someone who thrives in a fast-paced environment and brings both technical knowledge and exceptional customer service skills to the table.

If you're ready to be part of a dealership that values integrity, supports professional growth, and delivers premium guest experiences—we want to hear from you.

· Warmly greet guests and manage the check-in process

· Schedule service appointments and accurately prepare work orders

· Communicate technician findings to customers with clarity and confidence

· Recommend appropriate services based on vehicle needs—not just routine menus

· Ensure authorizations and documentation are properly secured

· Keep customers informed throughout the service journey

· Review completed work and explain services and charges

· Collaborate with technicians and parts advisors to ensure smooth operations

· Follow up post-service to ensure customer satisfaction

· Assist the team with service drive support and process improvements

· Previous experience as a Service Advisor (dealership experience preferred)

· Strong communication, customer service, and organizational skills

· Ability to multitask in a busy service environment

· Working knowledge of automotive systems and services is a plus

· Familiarity with dealership CRM systems (ERA/Reynolds experience is an asset)

· Typing proficiency and attention to detail

· Prior Nissan or Japanese import experience is an asset

· Availability to work evenings and Saturdays as required

· Flagship, newly renovated dealership facility with modern service drive

· Supportive and professional fixed operations leadership

· Strong reputation for customer satisfaction and operational excellence

· Prime location off the QEW and Third Line in Oakville

· Opportunities for career development and internal advancement

Apply now and become part of a team that’s redefining dealership service experiences.
*Only those selected for an interview will be contacted.