General Manager

Job Description

<h3>Job Description</h3><p>Job Description<p><p><p>Embark on a rewarding journey with our client, a renowned provider of premium tools and machinery for woodworking enthusiasts across Canada. Operating seamlessly through both an e-commerce platform and a physical store, our client is dedicated to delivering top-quality products and outstanding service to cater to the diverse needs of professional and hobbyist woodworkers.</p><p></p><p>As the General Manager, you will play a central role in ensuring operational efficiency, overseeing the seamless functioning of both online and brick-and-mortar operations. Your responsibilities will encompass various aspects of business operations, CRM/ERP, ecommerce, marketing, sales and sales coaching, P&L, inventory management and contributing significantly to the growth and success of this dynamic organization.</p><p></p><p>What you will be doing:</p><p>- Direct day-to-day operations, covering retail/customer service, procurement, inventory management and sales.<br />- Lead and nurture a high-performing team, providing guidance, training, and support while ensuring accountability.<br />- Identify and implement strategies for process improvement to enhance operational efficiency, reduce costs, and elevate quality.<br />- Manage relationships with suppliers, negotiate contracts, and ensure adherence to quality standards.<br />- Develop and manage the operations budget, diligently tracking expenses and optimizing costs.<br />- Oversee inventory management, merchandise displays, and store layouts.<br />- Leverage ERP/CRM/POS tools to manage customer interactions and enhance relationships.<br />- Support marketing initiatives, including promotions, sales events, and dynamic social media campaigns.<br />- Monitor and manage e-commerce operations, overseeing order processing and returns.<br />- Uphold store cleanliness, organization, and safety standards.</p><p></p><p>What you bring to the organization:</p><p>- Previous experience in retail operations, administration, ecommerce and logistics, is highly valued.<br />- Showcase strong leadership, sales and team management skills.<br />- Possess familiarity with Excel, ERPs, POS, and foundational marketing principles.<br />- Demonstrate strong organizational skills with a keen eye for detail and efficiency.<br />- Adapt and thrive in a dynamic, small-team environment.<br />- Exhibit effective communication skills and a collaborative mindset.<br />- A basic understanding of woodworking tools and machinery is an advantageous addition.<br />- Display flexibility to undertake various tasks within a small business setting.</p><p></p><p>What you will receive:</p><p>- Receive competitive compensation aligned with your contributions and achievements.<br />- Seize the opportunity to be part of a growing business that values your diverse skills.<br />- Gain exposure to a broad range of operational and marketing functions within a small business context.</p><p></p><p></p></p></p></p>