Inside Sales Representative

Job Description

<p>Inside Sales Representative</p><ul><li>Cultivate customer relationships that ensure long term retention and future sales opportunity.</li><li>Handle inbound, unsolicited prospect calls and convert them into sales. Accurately calculate price quotations, discuss credit terms, prepare sales orders and compile reports with accuracy.</li><li>Respond and follow up with customers in a timely and professional manner.</li><li>Investigate and expedite the resolution of customer problems and complaints while managing expectations.</li><li>Source and purchase irregular and/or out of stock items while following up to ensure on-time delivery.</li><li>Update changes to existing accounts and enter new customer information into corporate database.</li><li>Conduct proactive sales efforts to expand business including cold calling prospects.</li><li>Collaborate with management to determine effective strategic sales approaches.</li></ul><p>. Other duties as assigned.</p><p>Accountabilities of this role are listed below, but are not limited to the following:</p><ul><li>Achieving or succeeding monthly sales quotas as determined by management</li><li>Assisting in the resolution of customer issues as necessary. Producing and submitting reports, documentation as directed and specified by management</li><li>Reporting customer complaints to the Inventory/Quality department in a timely manner.</li><li>Educate and close prospects and warm leads.</li><li>Work diligently, efficiently, and closely with the Outside Sales team to meet the expectations of our client base.</li><li>Qualify prospects, develop & maintain customer relationships throughout the sales cycle, and close sales transactions.</li></ul><p>Job Requirements</p><ul><li>Post-secondary education and/or experience in cold calling and sales</li><li>Competitive, and self-motivated attitude</li><li>Proficient with MS Office (i.e. Word, Excel, Outlook)</li><li>Strong math aptitude</li><li>Detail oriented</li><li>Strong interpersonal and communication skills</li><li>Strong customer management and follow-up skills</li><li>Problem solving / conflict resolution and negotiation skills</li><li>Ability to work well and excel while working with a team or individual</li><li>Metal Industry experience: 2 years (required)</li></ul><h2>J_Dass</h2>