Manager Customer Service

Job Description

Job Title: Manager Customer Service Requisition ID: 191655 Career Group: Store Careers Job Category: Retail - Front End Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Ontario City: Owen Sound Location: 4014 Owen Sound FreshCo Postal Code: N4K 0E2 Embark on a rewarding career with Sobeys Inc., celebrated among Canadau2019s top 100 employers, where your talents contribute to our commitment to excellence and community impact. Looking for an exciting and fulfilling place to work? You''ve come to the right place! We love working with ambitious people who love food as much as we do. Whether it''s your first job or you''re ready for a new challenge, we have a career to fit your life. Launched in 2010, FreshCo''s commitment to delivering top quality products with lower prices and superior service to customers makes FreshCo stores a great place to work. Today, FreshCo and its franchise partners proudly operate 142 stores across Alberta, Ontario, Manitoba, Saskatchewan, and British Columbia. Ready to Make an impact? Held responsible for the overall operation of the front end department including providing management and leadership to the cashiers, office clerks, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement. Hereu2019s where youu2019ll be focusing: Create a coaching and development culture for all department employees, which embraces a passion for food Manage department personnel which includes scheduling, recruitment, performance management and training Responsible for ensuring the communication of operational requirements/ changes to front-end department employees Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit Provide customer service to meet customer needs Merchandises front end racks and fixtures along with ordering of product Order and maintain inventory Process and resolve customer concerns and requests Execute winning conditions Execute SMART Initiatives Ensure all applicable company policies and procedures are communicated and adhered Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained Perform department administrative duties as required Manage department budget Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs Balance cash office according to company policies and procedures Perform negative tracking procedures Identify and correct cash discrepancies Submit payroll records and process invoices Thoroughly understand all relevant company programs, attend training as required Be known as the employer of choice by actively supporting an environment of employee engagement Coordinate maintenance of department equipment and repairs What you have to offer: High school diploma Minimum of 18 months of experience working in the front-end department Ability to work independently in a fast paced environment Above average communication skills (oral and written) Full knowledge of department operations and skills Proficient use of Microsoft office suite FreshCo. and its franchise partners offer teammates competitive total compensation packages that will vary by role, location, and store ownership. Some websites share job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by the store owner/operator. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.