Manager, Human Performance Improvement

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely helping keep the economy on track.

We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM.

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Job Summary

The Manager, Human Performance Improvement is responsible for working on initiatives that reduce serious injuries and fatalities potential.

The role participates in injury and accident investigations, conducts exposure reduction workshops and increases near miss reporting. Moreover, the position acts as a Subject Matter Expert (SME) for all other human performance improvement initiatives.

Main Responsibilities
Human Performance Serious Injury and Fatality (SIFs) Reduction Initiatives

Participate in investigations with a serious injuries and fatality potential (SIFp).

Identify human performance factors that contribute to injuries and accidents with SIFp.

Review investigation data to identify corrective actions that will address human performance factors.

Support functional Senior Management in the implementation of proposed local corrective actions

Develop and implement system-wide corrective actions related to Human Performance

Evaluate the effectiveness of the corrective actions that are implemented as a result of the SIFp investigations

Exposure Reduction Workshops

Facilitate exposure reduction workshops where key operations stakeholders are present to identify mitigation plans to prevent SIFs

Present findings outlining recommended mitigation plans and paths forward to senior leadership

Act as Project Manager for the selected mitigation plans to ensure they are completed in a timely manner and the required resources are in place

Fatigue Management

Advise the Senior Manager, Regulatory Affairs with the development of processes in CN’s Fatigue Management Plan

Assess employee schedules for fatigue and opportunities to make changes to mitigate fatigue-related risk

Implement system-wide fatigue management initiatives

Attend monthly meetings of CN’s fatigue management working group

Deliver training

Deliver CN training to frontline and mid-level management on how to investigate human performance caused accidents and develop corrective measures from the accident findings

Safety Culture

Collaborate with stakeholders to identify initiatives that will increase the reporting of near misses

Implement near miss reporting initiatives

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday.

The role requires minimal travel (up to 20%) to participate in safety audits and workshops and deliver training. The incumbent is initially required to spend time in the field to better understand CN operations and more effectively complete their job.

Requirements
Experience

Human Performance Improvement

Minimum 5 years of experience in human performance improvement or equivalent education

o Experience within the transportation or railroad industry

Any experience for these above would be considered as an asset

Education/Certification/Designation

Bachelor’s Degree in Psychology, Organizational Psychology, Human Resources, Business Management, or a related field of study

Certificate in Human Performance Improvement

Any designation for these above would be considered as an asset

Competencies

Applies critical thinking

Innovates

Demonstrates agility and drives change

Collaborates with others and shares information

Communicates with impact

Identifies needs and finds solutions to create value for all stakeholders

Technical Skills/Knowledge

Understanding of human performance factors

Knowledge of injury and accident investigations, root cause analysis

Knowledge of fatigue management principles

Knowledge of near miss reporting

Fluently bilingual, both written and verbal (English, French)

Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler.

Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.

CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate.

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