Senior ServiceNow Developer

Job Description

Job Description

Job Description

Roles and Responsibilities:

Solution Architecture & Design

• Lead the design and architecture of the ServiceNow APM solution, aligning with business goals, CSDM (Common Service Data Model), and enterprise architecture standards.
  
• Define and implement the Application Portfolio hierarchy, lifecycles, scoring models, and assessment frameworks.
  
• Integrate APM with CMDB, ITSM, SPM, CSDM, SAM, HAM, and Discovery for accurate data governance.
  

Implementation & Delivery

• Drive end-to-end implementation of APM modules (Application Portfolio, Technology Portfolio, Business Capability Mapping, Application Services).
  
• Ensure high-quality configuration, customization, and integration across ServiceNow modules.
  
• Lead workshops with business stakeholders, architects, and IT leadership to define requirements and outcomes.
  
  

Governance & Data Management

• Establish processes for application rationalization, technical debt management, and cost transparency.
  
• Define governance models for APM data quality, lifecycle management, and portfolio insights.
  
• Support integration with external tools (e.g., EA tools, financial systems, cloud platforms).
  
  

Stakeholder Engagement

• Act as the trusted advisor to CIO, Enterprise Architects, and IT leadership on Application Portfolio strategy.
  
• Work closely with Business Relationship Managers, IT Finance, and Enterprise Architecture teams.
  
• Provide executive-level reporting and dashboards for application value, cost, and risk analysis.
  
  

Innovation & Best Practices

• Stay current with ServiceNow product roadmap, especially APM, SPM, and related modules.
  
• Define best practices, design patterns, and reusability models for ServiceNow APM.
  
• Guide technical teams and mentor developers/administrators.
  
  

Required Skills & Qualifications

• Min 8+ years in ServiceNow with 5+ years as ServiceNow Developer; minimum 2–3 years of hands-on APM implementation and architecture.
  
• Strong hands-on experience with APM, SPM, CMDB, CSDM, and Discovery.
  
• Solid understanding of business capability mapping, application lifecycle, scoring models, and rationalization frameworks.
  
• ServiceNow configuration, Flow Designer, Integration Hub, APIs, and data modeling.
  
• Knowledge of enterprise architecture frameworks (TOGAF, Zachman, etc.).
  

Soft Skills:

• Excellent communication and stakeholder management.
  
• Ability to translate business needs into technical solutions.
  
• Strong leadership in workshops, governance, and strategic initiatives.
  
  

Certifications Preferred:

• ServiceNow Certified Implementation Specialist (APM or SPM).
  
• ServiceNow Certified System Administrator (CSA). TOGAF a plus.