On-site manager

Job Description

We are Wait N Rest, a growing tourism company that operates Smart Rooms for transit passengers in the main hub airports in the region. We are revolutionizing the way travelers rest and move inside airports, through technology, efficiency, and intelligent design.

Do you have experience in airport operations at Toronto Pearson International Airport (YYZ)

Are you looking for an opportunity to join a dynamic, expanding company with an innovative model?

Wait N Rest is the ideal place for you.

We are looking for committed, organized professionals with proven airport experience to join our on-site operations team, where you will play a key role in delivering a comfortable, secure, and tech-enabled experience for our guests.

You’ll have the opportunity to work in a modern, structured, and flexible environment, with growth and continuous training.

Be part of the evolution of airport rest with Wait N Rest!

Professional Profile:

Professional with experience in operational leadership, site administration, and team management. Strong ability to work under pressure, results-oriented, and with negotiation and conflict resolution skills. Must have proven experience in operations at Toronto Pearson International Airport (YYZ)

Key Responsibilities:

• Oversee and coordinate all operations within the airport location.
• Monitor performance indicators (KPIs), revenue, schedules, and quality of service.
• Maintain relationships with airport authorities and ensure regulatory compliance.
• Lead the team of supervisors and staff, including training and performance reviews.
• Handle VIP client issues, agency requests, or airline-related matters.
• Ensure compliance with safety, biosecurity, and access protocols.
• Guarantee the daily functionality of services such as front desk, cleaning, and logistics.
• Prepare regular reports for the general management and suggest process improvements.

Requirements:

• Minimum of 3 years of experience in a similar position.
• Proven experience in airport operations at YYZ
• Technical or university education in Business Administration, Tourism, Logistics, or related fields.
• Skilled in personnel management, conflict resolution, and KPI tracking.
• Intermediate - advanced English required
• Proficiency in office tools (Excel, email, reports).

Why Join Wait N Rest?

We are transforming the passenger experience at high-traffic airports like Toronto Pearson International Airport (YYZ)

We offer:

• A structured yet flexible environment where your ideas and performance do count.
• Career path and real professional development opportunities.
• Ongoing training in smart hospitality, airport protocols, and leadership.
• The chance to be part of a pioneering tech-hospitality brand in the airport space.

If you have experience in airport operations and are excited to work with technology, people, and high-quality processes,

we are looking for you!

Work Locations

Miami Intl Airport

Schedule

Full-time