Receptionist

Job Description

Job Description

Job Description

RSL’S story:
Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, Nineteen Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca

RSL Mission
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision
To be the environment that inspires excellence and trust within our community.

RSL Values
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

Great Place to Work
At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “Great Place to Work” certification for five consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Opportunity:

Scope of the position

The Receptionist plays a key role in supporting the Operations team by managing front‑desk activities and creating a welcoming, professional first point of contact for visitors, employees, and callers. This role is responsible for reception duties, basic administrative support, and assisting the Operations Manager with routine coordination tasks to ensure smooth day‑to‑day operations.

Duties and Responsibilities

• Provide a professional and friendly first impression to all visitors, contractors, vendors, and employees—in person, by phone, and by email.
• Notify relevant staff of arrivals to keep workflows moving.
• Track service contractor arrivals and report service completion.
• Answer and direct incoming phone calls promptly and professionally.
• Manage all incoming and outgoing mail, courier shipments, and faxes.
• Coordinate inter‑branch mail distribution as required.
• Maintain the reception area, mailroom, and filing spaces to ensure they remain clean, organized, and fully stocked.
• Monitor and replenish office supplies such as stationery, and general front‑office materials.
• Monitor and replenish coffee areas to ensure machines are clean, stocked and ready for daily use.
• Coordinate deliveries to Head Office by working with warehouse staff and courier partners when necessary.
• Maintain basic tracking of front‑office related documents, such as vendor or office service agreements.
• Ensure meeting rooms are presentable and tidy for daily meetings.
• Ensure the main boardroom beverage area is fully stocked.
• Report facilities related issues to the Operations Manager.
• Maintaining logs for:
  • Visitors
  • Deliveries
  • Maintenance work
  • Vendor visits
  • Keys for contractors
• Updating internal databases or spreadsheets as required.
• Perform general administrative tasks to support Operations as needed.
• Other relevant duties may be assigned based on business needs.

Skills and Qualifications

• Minimum 2 years of experience in a receptionist or front‑office administrative role.
• Post‑secondary education is an asset.
• Experience with multi‑line phone systems; Cisco phone system experience preferred.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Proficient with Microsoft Outlook, Word, and Excel.
• Professional and polished personal presentation.
• Ability to work on‑site full‑
• Comfortable working at a computer for extended periods.
• Able to lift up to 25 pounds occasionally.
• Able to bend, kneel, reach, and move around the office as needed.
• Demonstrated reliability, strong attendance, and excellent work ethic.

What we offer:

The target salary range for this position is $45,000 - $55,000 CAD per annum. The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.

It's not all about work. That's why we support and recognize our team members with a range of benefits:

• RSL is an entrepreneurial company - we don't micromanage.
• Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
• Annual Bonus Program
• 3 weeks vacation.
• 3 personal obligation days.
• Wellness Account.
• Stay healthy with our rich benefits package.
• Protect your future with our Pension Plan.
• Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.