Response Centre Specialist

Job Description

<p><h3>Bilingual Technical Support Representative (Part-time / Weekends)</h3>
<p><b>Start date:</b> December 15th, 2025</p>
<p><b>Bilingual Technical Support Representative (Part-time / Weekends)</b></p>
<p>Deliver high‑impact bilingual IT support in a part‑time contract position, where your problem‑solving skills make a real difference. Resolve technical issues via phone, chat, and email, support users across Canada, and gain hands‑on experience with tools like Active Directory—all within a flexible hybrid setup based in Montreal.</p>
<h3>What is in it for you</h3>
<ul>
<li>Hourly salary of $18</li>
<li>Part‑time contract role with remote work on weekends</li>
<li>Initial training: Tuesday to Friday, 8:00 AM – 4:30 PM, on‑site</li>
<li>Ongoing shift: Saturday to Sunday, 7:00 AM – 3:30 PM, remote</li>
<li>On‑site training location: Boulevard Crémazie Ouest, Montréal, QC H2P 1B9</li>
</ul>
<h3>Responsibilities</h3>
<ul>
<li>Serve as the single point of contact (SPOC) for technical support incidents and service requests.</li>
<li>Troubleshoot and resolve issues submitted via multiple channels, ensuring accurate documentation and ticket handling.</li>
<li>Follow defined escalation, classification, and resolution procedures in accordance with SLAs.</li>
<li>Communicate effectively with resolver groups and update customers on ticket status.</li>
<li>Utilize service desk support tools and adhere to business continuity and security policies.</li>
<li>Identify recurring issues and contribute to the development of the knowledge base.</li>
<li>Maintain high standards of customer service and issue ownership from first contact to closure.</li>
<li>Assist users with mobile device support, network connectivity, and basic Active Directory tasks.</li>
<li>Ensure process compliance and participate in incident and knowledge management workflows.</li>
</ul>
<h3>What you will need to succeed</h3>
<ul>
<li>High school diploma or equivalent.</li>
<li>Completion of a two‑year technical program or possession of IT certifications is an asset.</li>
<li>Proficiency in Microsoft Office applications.</li>
<li>Previous experience in a service desk or customer service environment is preferred.</li>
<li>Experience with mobile device support, connectivity issues, and basic Active Directory administration is a plus.</li>
<li>Ability to multitask and resolve problems efficiently.</li>
<li>Self‑motivated with the ability to work both independently and within a team.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Willingness to work weekends and attend weekday training on‑site.</li>
<li>Bilingual in English and French to support a national user base in both official languages.</li>
</ul>
<h3>Recruit Action</h3>
<p>Recruit Action (agency permit: AP- ) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.</p></p>
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