Team Lead, Professional Services

Job Description

Job Description

Job Description

Salary:

Job Overview & Purpose:

The Team Leadrole drives our customer implementationsand adoption ofEuna Grants, the leading enterprise grant management software platform.This highly visible role works directly with our publicsectorcustomersincluding large municipalities, tribal entities, counties, and state agencies.Subjectmatterexpertiseinmanagement and administration offederally fundedgrant programs, as either a grantor or grant recipient,isa must.Additionally, experience leading,or as a team memberof,anenterprise-level software implementationproject, includingdesign,change management,and adoption,isan idealprofile.

The Team Leadmanagesa team of Implementation Managers andsupportsthe training and development of ourImplementationTeamandits processes.The Team Leadis responsible for a portfolio ofcustomersandisresponsible for the development of processesto ensure successful customer implementation and adoption. Leveragingprevioussoftware implementation experience, this roleengageswithleadership and stafftodevelop and deploy process improvements.

TheTeam Leadmanagesa team ofImplementation Managersandprovidesdirect support and guidance toits staffon all matters of customer configuration, implementation, and product adoption.The Team Leadworkscross-functionally within the organization to improvethecustomerexperience by working with Product, Sales, and the Technology teams.Reportingto theSenior Manager, Professional Services, this role works closelywiththeCustomerSuccess, Customer Support, and Product Teams.

Essential Job Duties:

SupportCustomerFacingneeds, such as:

• Servesas theSubject Matter Expertfor thecustomerduring the implementation/onboardingprocessandasthe ultimate person responsible forthecustomerachieving project goals.

• Buildsrelationships with all levels within thecustomerorganization (executivesponsor to system user).

• Hasa solid understanding of the Grant Lifecycle, the steps that arerequired, and the rolethat technology canplay in that lifecycle.

• Developsa thorough understanding of theEuna GrantsImplementation Methodology andadaptit, asnecessary, to the needs of thecustomer.

• LeadsanImplementationTeamperformsthe majority oftasks held by other roles,while also appropriatelyassisting, delegating, and overseeing the accomplishment of tasks fromtheProject Manager,Technical Solutions Specialists, and other implementation personnel.

• Has orcandevelopexcellentunderstanding ofEuna Grants functionality.

• UnderstandsChange Management andcanarticulate and execute againstChange Management planswith Customerswhiledriving full product adoption andfacilitatinglong-term success

• Leadscustomerstatus callsin order toarticulate theprojectprogress, key next steps,andknown issues with plans to remediate them.

• Leadsproduct training sessions, either remotely or on-site.

• Identifiesproject risksin atimelymannerand appropriately escalate internally to managesuccessful outcomes.

• Managesscope, cost, and timeline, and holdcustomerresponsibleaccordingly.

• Has the abilitytotravel,as appropriate,in order tobuild the necessary relationships and ensurea successfulimplementation.

• Non-traditional hours may be needed, butnotweekends.

Support internal businessprocess, such as:

• Manages a team of Implementation Managers

• Establishesprocesses to improve upon operational effectiveness of implementation, whichmay include assessing and managing specialized training/operational requirements forcustomers.

• Identifiesinternal training needs and plays a key role in the onboarding of new hires.

• Serves as LiaisontoEuna Grants Development Teamsregardingcustomerintegrations

• Partners with Product and Development teams on enhancingEuna Grantsfunctionality.
• Participatesin cross-functional team activities that may include requirements gathering, business process modeling, Statement of Workdevelopment,andRFP support.

Minimum Qualifications:

• Experience managing and leading teams

• Subject matterexpertisein management and administration of federally funded grant programs, as either a grantor or grant recipient.

• Experienceinteractingand working collaborativelyin a virtual setting.

• The ability to interact with businessstakeholders, both internally and externallysimultaneously,to bridge gaps and manage communications.

• Proficiencyat managingmultiple prioritiesand deadlines simultaneously.

• Strong communication skills with the ability to present information in verbal,writtenor visual form to a variety of audiences, from the internal team tocustomerexecutives.

• Ability to self-manage and be an independent member within the larger project team.

• Team oriented and comfortable with regular performance feedback.

• Passionate about exceeding goals and delivering a result

• Highly analytical,data-driven.

• Competent inMSOffice.

• High degree of comfort with technology and CRM tools.

• Ability to travel up to 25%

Knowledge, Skills, Abilities Preferred:

• CGMS certification or eligibility to achieve CGMS certification is strongly desired.

• Experience leading, or as a team member of, an enterprise-level software implementation project, including design, change management, and adoption, is desired.

• B.S. or B.A.degreeor equivalent experience.
• Experiencewith softwareintegrations.

Location

This position will be hybrid with 3 days/week in our Oakville, ON office.

Compensation Range: $85,000 - $105,000
We believe in openness, so we publish our range from the start. Where anoffer landsdepends on your background, strengths, and howyoullcontribute to the work ahead.

This role fills an existing vacancy. Euna uses AI responsibly toassistin screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.

AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. Were looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, youll thrive here.

WhatIt'sLike to Work at Euna Solutions

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of theperksthat Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries, and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend? An extra-long weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time,giftsand skills.

Flexible Work Days
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than3,400organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technologys GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Page: https://www.linkedin.com/company/eunasolutions/

We believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and ifyou'reexcited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions, please emailrecruiting@eunasolutions.comor call our officeat1.877.707.7755. Upon request,appropriate accessibleformats or arrangements will beprovidedas soon aspracticable.